On October 20, SoCast experienced a temporary service disruption that affected the availability of several platform services. We sincerely apologize for this downtime and the inconvenience it caused to your daily operations.
The outage was caused by an administrative access restriction applied in error by Amazon Web Services (AWS) to our cloud infrastructure, which temporarily prevented access to certain platform resources.
Our engineering team engaged directly with AWS to lift the restriction and restore all systems to standard operating capacity. The platform is fully operational, and our team is actively reviewing the incident alongside AWS to evaluate technical safeguards that prevent a recurrence. We will document any additional findings once AWS concludes its formal post-incident review.
Thanks,
The SoCast Team
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