Privacy Policy

Last Revised: 5/24/2018


SoCast is committed to protecting your privacy. To help ensure that our clients remain compliant with upcoming changes to EU data protection laws, specifically, the General Data Protection Regulation, or “GDPR”, SoCast has initiated updates to our privacy policy. The new policy includes legal updates, is easier to read, and explains how we use data to improve your experience with our websites, products and services. We look forward to continuing to make digital growth easy for you! If you have any questions about our privacy policy, please reach out to us at privacy@socastdigital.com


This Privacy Policy is intended to let you know what information SoCast Inc. (“SoCast”) collects when you access and use our web site, mobile application, products, services, why we collect it, and how it is used.


SoCast’s integrated suite of products is built for Radio brands to easily deliver memorable audience experiences, connect with radio listeners and deliver value to advertising partners (“Services”).


By accessing and using our web site or mobile application and availing yourself to our products and Services, you consent to the data practices described in this Privacy Policy. We may periodically make changes to this Privacy Policy. We will notify you about material changes in the way we treat personally identifiable information by sending an email message to the email address you most recently provided to us and/or by prominently posting a notice on our web site. It is your responsibility to review this Privacy Policy frequently and remain informed about any changes, so we encourage you to visit this web page often. If you do not consent to this Privacy Policy, please do not access and use the web site and our mobile applications, products and Services.


Personal Information:


Personal Information refers  to any information that you voluntarily submit to us and that identifies you personally, including contact information, such as your name, e-mail address, company name, address, phone number, and other information about yourself or your business. Personal Information can also include information about any transactions, both free and paid, that you enter into on our web sites, and information about you that is available on the internet, such as from Facebook, LinkedIn, Twitter and Google, or publicly available information that we acquire from service providers.


Personal Information also includes Navigational Information or payment Information where such information can directly or indirectly identify an individual. Navigational information refers to information about your computer and your visits to this website such as your IP address, geographical location, browser type, referral source, length of visit and pages viewed.


Collected Information – What we collect, why we collect it; and how we use it:


You are free to explore our web sites without providing any Personal Information about yourself. To engage our Services you generally need to be a licensed SoCast platform account holder. When your onboarding and account setup commences, we will ask you to complete our account setup survey where we will thereafter collect the following personally identifiable information from you, noting that SoCast collects information under your direction, and has no direct relationship with the individuals whose Personal Information it collects or processes.


We collect your email, username, a password and contact preferences. We collect this information to - validate your email; to create and support your SoCast account and provide you with customer service; to communicate with you, for example informing you about your SoCast account, security updates and web site, mobile application, product and Service information; to contact you about SoCast features, products, Services and other promotions that can enhance your use of our Services, in accordance with your communications preferences; to enforce compliance with our terms of service or the law. We collect, at your option, your name, image and other personally identifiable information. We collect this information to populate your admin profile. We collect your banking or credit card information, including your address. We collect this information to process your payments and may utilize secure third-party payment processors who only retain limited information about your payment transactions. We collect the time and geographic area where you use your computing devices when you interact with our Services. We collect this information to localize your interaction with our Services and improve our understanding of how you and other users interact with our Services. We also use this information to assist you in the verification of users and usage  on your account. We collect your location and calendar information to enhance and supplement your use of our Services and improve your interactions with our client success team, and make suggestions regarding how you might improve your use of our Services. We collect actions you perform when using  our Services. We collect this information to administer our Services, improve the features and usability of our Services. And to recommend to you additional features that may enhance your use of our Services. We collect the emails, texts, in-app messages, comments, and other electronic communications sent through our Services. We collect this information to detect spam, malware, or other potential security concerns, to block delivery of these messages in the event they are determined to be spam, infected with malware, subject to potential security concerns, or in violation of any laws. We may occasionally contact you via email with information about our Services and certain promotions. You may opt-out of any such promotional communications, but we will continue to send you essential Service related communications. We may collect your email address or other contact information in the event that you email us with a question. We use that information to answer your question and, where we believe appropriate, to send you emails with additional information about our Services. We collect deep learning and mapping of your speech patterns, vocabulary and meeting interactions. We collect this information to enhance our Services as the relate to voice activated technologies, to provide useful information regarding such voice activated technologies, and to support SoCast’s  efforts to generate useful analytic data, provide relevant feedback, improve our Services, and identify flaws in, and useful features for our Services or to recommend additional features. We collect non-identifiable and aggregated information. When you visit our web site, use the Mobile Application or avail yourself to our products and Services, we or our affiliates and service providers collect and retain certain information that cannot be used to identify you, such as the nature and frequency of your use of Mobile Application and/or visits to the web site, the web pages you visit and how long you spend at the web site.  We or our affiliates and service providers may use that information or aggregate it with other information to monitor the number of visitors to our web site and/or users of Mobile Application, how users use and interact with our Mobile Application, our web sites, products and Services, and our users’ demographics.  We use this information to monitor and improve our Services.  We may also use this information to help us describe our Services to current and prospective users, business partners and other third parties. In addition to information we collect on our web sites, when you use our Mobile Applications, we may also collect your city location, device model and version, device identifier, and OS version.


Disclosure of Information:


SoCast does not sell your personal information.  It is yours and will remain yours. Except for actions you take to engage the Services to communicate and collaborate with your listeners, we only disclose your personal information under the following circumstances: 1) Where we have your explicit consent to share such information. 2) Where we need to share your information or content with third-party service providers who process data on our behalf in order to: operate and improve the features and functionality of our Services; complete your payment transactions; fulfill your service requests; and help us communicate with you as described elsewhere in this Privacy Policy. Any sharing of such information with service providers will maintain your data rights as specified in this Privacy Policy. 3) Where we believe it is necessary to investigate potential violations of this Privacy Policy, and/or our terms of service, to enforce the Privacy Policy, and/or terms of service, or where we believe it is necessary to investigate, prevent or take action regarding illegal activities, suspected fraud or potential threats against persons, property or the systems on which we operate our Services including sharing data of EU individuals in response to lawful requests from public authorities to meet national security and law enforcement requirements. 4) We will not disclose your Personal Data unless we believe such disclosure is required by law or we believe it is necessary to: comply with a legal obligation; act in urgent circumstances to protect the personal safety of users of the web site, the Services, or the public; or protect against legal liability. 5) We do so in connection with the sale or reorganization of all or part of our business, as permitted by applicable law. 6) We may send information about SoCast via email for advertising or marketing purposes.


Accessing, Correcting or Deleting of Information:


SoCast is committed to transparency, and we want EU data subjects to have access to Personal Information that we may have about them and/or the devices that they may use to access the Internet. If you’d like to update, correct, delete, or deactivate any personal information that you have provided to SoCast, and/or you reasonably believe that SoCast has personal information pertaining to you, please send your request to privacy@socastdigital.com, and we will process your request within a reasonable timeframe or as required by law. If you have an active account with SoCast, you may be able to access and correct your information and deactivate your account after logging into your accountyou’re your account is deactivated, the content in your account, including your profile will be automatically deleted within one (1) year. SoCast will endeavor to accommodate all reasonable requests to access, correct or delete your personal information and meeting information unless it is required to be retained by law or for lawful business purposes. Once information is deleted from your SoCast account, it will no longer be accessible to you or others who may access our Services. SoCast’s back-up and archiving systems may retain residual copies of your personal information for up to one year due to the nature of those systems’ operations. EU data subjects seeking to view, edit, delete, port, or otherwise restrict SoCast’s use of their Personal Information collected via our web site may email privacy@socastdigital.com for information and instructions governing SoCast’s honoring of data subject access rights. For more about rights for EU data subjects, please scroll down to the section marked as “EU Data Subjects.”


Location Where Information is Stored and Processed:


When you engage our Services, the personal information and non-personally identifiable information that you submit will be transferred to and stored on SoCast servers in Canada or the United States.  By submitting this information to SoCast and/or engaging our Services, you acknowledge and agree that such information, including personal information and meeting information, will be transmitted to and hosted and accessed in Canada or the United States.  Data privacy laws or regulations in your home country may differ from those in Canada or the United States; however, we will collect, store and use your personal information, meeting information and non-personally identifiable information in accordance with this Privacy Policy and the applicable laws of Canada.


Data Security:


SoCast is committed to protecting the security of your information and takes reasonable commercial precautions to protect it. By using our Services, you agree that our security practices as defined in this data security provision are sufficient.  SoCast uses industry-standard encryption to protect your data in transit. This is commonly referred to as secure socket layer (“SSL”) technology. However, internet data transmissions cannot be guaranteed to be 100% secure, and we cannot guaranty the security of information during its transmission between you and us.


If SoCast learns of a security system breach, we may attempt to notify you and provide information on protective measures, if available, through the email address that you have provided to us or by posting a notice on our web site. Depending on where you live, you may have a legal right to receive such notices in writing.


Social Features:


Our Services include social media features that run on our wewb sites. These features may collect your IP address, which page you are visiting on our sites, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our web sites. This Privacy Policy does not apply to these features.  Your interactions with these features are governed by the privacy policy and other policies of the companies providing them.




SoCast uses "cookies" (small pieces of data we store for an extended period of time on your computer, mobile phone, or other device) to make the SoCast platform and associated applications easier to use, to make promotions and programs better, and to help protect both you and other promotion organizers.




We partner with third party ad networks to either display advertising on our web site or to manage advertising on other web sites. Our ad network partner uses cookies and web beacons to collect information about your activities on this and other web sites to provide you targeted advertising based upon your interests.  If you wish to not have this information used for the purpose of serving you targeted ads, you may opt-out by emailing privacy@socastdigital.com. Please note this does not opt you out of being served advertising.  You may continue to receive generic ads.


Information Collected from Minors:


SoCast requires its users to be at least 16 years of age. SoCast does not knowingly collect personal information from individuals under the age of 16. If you are under the age of 16, please do not submit any personal information through the web site. If you have reason to believe that a child under the age of 16 has provided personal information to SoCast through this web site, please contact us and we will endeavor to delete that information from our databases.


EU Data Subjects:


In addition to the above reference privacy practices, EU Data subjects are granted special rights under the General Data Privacy Regulation. While SoCast does not actively market our Services to persons located in the EU at this time, we understand that EU data subjects may use our Services and visit our web site. Our data protection office may be reached at privacy@socastdigital.com.

SoCast is a processor of data pursuant to our Services. Each Licensee is the data controller and as such is responsible for directing the means by which SoCast processes such data. SoCast’s legal basis for processing the Personal Information of EU data subjects varies: Licensees determine the legal basis for the Personal Data processed pursuant to the Services; SoCast processes Personal Information that is required to provide the Services under contractual necessity, and; we process the Personal Information collected via our web site and associated sales and marketing programs under our legitimate interest where we have ascertained that the processing is not high risk and will not violate fundamental human rights. We collect personal data such as your contact information via our web site with consent.

SoCast is committed to transparency, and we want EU data subjects to have access to Personal Information that we may have about them and/or the devices that they may use to access the Internet. Our process for accessing and correcting data processed via the Services is described above. EU data subjects seeking to view, edit, delete, port, or otherwise restrict SoCast’s use of their Personal Information should email privacy@socastdigital.com for information and instructions governing SoCast’s honoring of data subject access rights.


Third Party Sites:


SoCast may from time to time include links to third party websites whose privacy practices may differ from those of SoCast. If you submit personal information to any of those sites, your information is governed by their privacy statements. Please carefully read the privacy statement of any third party sites visited.


How to contact SoCast:


If you wish to contact us in regard to privacy matters, you can do so via email at privacy@socastdigital.com attention: Privacy Officer, or by mail to SoCast Inc., attention: Privacy Officer, 410 Adelaide St. W., Suite 200, Toronto, Ontario, M5V 1S8, Canada .  This privacy policy may change from time to time. We will post any changes to the privacy policy on this page.